Shipping Policy
RESEARCH USE ONLY. NOT FOR HUMAN CONSUMPTION. Every shipment from ScienceOne Labs contains research materials supplied strictly for in vitro laboratory research by qualified researchers. They are not drugs, foods, dietary supplements, or cosmetics, and they are not for use in or on humans or animals.
Order Processing
Orders are picked, packed and handed to the carrier within 24 hours of payment clearing on a business day. Orders placed on weekends or on a public holiday are dispatched the next business day. Orders placed after the cutoff, on weekends, or on United States holidays are dispatched the next business day. During restocks or high volume periods, processing may take an additional business day, and we will keep you informed if that happens.
All orders are subject to eligibility and order acceptance under our Terms of Service. Processing does not begin until payment is confirmed.
Carriers and Delivery
We ship via FedEx by default, with USPS or UPS used on some routes. Packages are plain and discreet, and nothing on the outside identifies the contents. Typical domestic transit is 2 to 5 business days once dispatched, depending on the destination and the service selected at checkout. Transit times are carrier estimates, not guarantees, and they do not include our processing window.
Tracking
As soon as your order ships, we email your tracking number and a tracking link. Tracking becomes active once the carrier scans the label, which can take up to one business day after dispatch. If you have not received tracking within two business days of ordering, contact us at support@scienceonelabs.com.
Packing, Handling, and Storage
Lyophilized (freeze dried) research materials are stable at ambient temperature for the duration of normal transit and are shipped in protective packaging. No cold chain is required in transit for lyophilized materials. Items with a product specific transport requirement are packed with insulated materials and cold packs, and that requirement is noted on the product page.
On receipt, inspect the shipment promptly and transfer the materials to appropriate laboratory storage as described in the documentation accompanying the product. Handling, storage, and disposal after delivery are the responsibility of the receiving laboratory and must follow your institution's protocols and applicable law.
Address Accuracy
Please check your shipping address carefully at checkout. We ship to the address exactly as entered. A package returned to us or undeliverable because of an incorrect or incomplete address is not eligible for free reshipment. We will contact you in that case, and reshipment is at the customer's expense.
Delivery Issues
- Once a carrier marks a package as delivered, responsibility for the package passes to the carrier. If tracking shows delivered and you cannot locate the package, check with household members, neighbors, building management, or your institution's receiving department, then contact us and we will help open a carrier trace.
- If tracking shows no movement for 10 or more business days, contact us. We will investigate with the carrier and make it right.
- A package confirmed lost in transit by the carrier is replaced or refunded under our Return and Refund Policy.
Shipping Destinations
We ship within the United States only, including PO Boxes and APO/FPO addresses. We do not ship internationally and cannot accept orders for delivery outside the United States. Cold chain packing is used for any compound that requires it.
Contact
Questions about a shipment may be sent to support@scienceonelabs.com. Please include your order number.
Effective date: October 15, 2026