Return and Refund Policy

All Sales Are Final

Because we supply sensitive research materials that cannot be restocked, re-certified, or resold once they leave our facility, all sales are final. We stand fully behind what we ship, and the cases below are always covered.

We Will Make It Right If

• Your order arrived damaged. Contact us within 72 hours of delivery with your order number and clear photos of the outer packaging and the affected items. We will replace the affected items.
• You received the wrong item. We will send the correct product and cover return shipping on anything sent in error.
• Your order was lost in transit. If tracking shows no movement for 10 or more business days, we will investigate with the carrier and replace or refund a package the carrier confirms as lost.
• A verified quality defect. If a product does not conform to the certificate of analysis supplied with its lot, contact us with your order number and lot number and we will replace or refund it.

What Is Not Eligible

• Change of mind, ordering the wrong compound, wrong quantity, or wrong size, or materials that are no longer needed.
• Product that has been opened, reconstituted, or otherwise used, unless there is a verified quality defect.
• Delay or non delivery caused by an incorrect or incomplete address provided at checkout. Reshipment in that case is at the customer's expense, as set out in our Shipping Policy.
• Packages stolen after the carrier records a confirmed delivery. Responsibility passes to the carrier at that point, though we will assist with a carrier claim where possible.
• Product handled, stored, or used contrary to the research use only terms of sale, or any use in or on humans or animals, which voids all claims.

Cancellations

If you need to cancel, contact us as soon as possible. If your order has not shipped, we will cancel it and refund you in full. Once an order has shipped it cannot be cancelled, and the terms above apply.

How to Start a Claim

Email support@scienceonelabs.com with your order number, the lot number printed on the affected item, a description of the issue, and, for damage claims, clear photos of the packaging and the items. Claims for damage must be submitted within 72 hours of delivery. We may ask you to retain the packaging and the affected items until the claim is resolved.

Approved Refunds

Where a refund is approved, it is issued to your original payment method, typically within 5 to 10 business days of confirmation. The time it takes for the credit to appear on your statement depends on your bank or card issuer. Payments and refunds are handled by our merchant of record and payment processor. Original shipping charges are refunded only where the entire order is defective, incorrect, or confirmed lost in transit.

Returns Are Not Accepted Without Authorization

Do not ship any product back to us without written authorization. Unauthorized returns cannot be accepted, credited, or returned to sender, and research materials received without authorization may be disposed of in accordance with applicable safety and disposal requirements.

Contact

Questions about this policy may be sent to support@scienceonelabs.com. See also our Terms of Service and Shipping Policy.

Effective date: October 15, 2026