Privacy Policy | ScienceOne Labs

This policy explains how ScienceOne Labs collects, uses, shares, and protects information when you use our site or place an order. Our products are research materials supplied for in vitro laboratory research by qualified researchers only.

What We Collect

When you browse the site or place an order we may collect your name, email address, phone number, shipping and billing address, order details, any researcher or institutional information you provide to establish eligibility, and basic device and usage data collected through cookies and analytics.

We never see or store your full payment card details. Payment information is captured and processed directly by our payment processor.

How We Use It

To process, pack, and ship your order, and to send order, shipping, and tracking updates.
To verify eligibility to purchase research materials and to enforce the research use only terms of sale.
To provide certificates of analysis and to respond to support requests.
To prevent fraud and protect the security of the site and our records.
To meet recordkeeping, tax, and other legal obligations.
With your consent, to send occasional updates on restocks or new products. You can opt out at any time.

Who We Share It With

We do not sell your personal information. We share only what is needed to operate the store: our payment processor and merchant of record, our fulfillment and warehousing providers, shipping carriers, our email service provider, and our analytics provider. Each receives only the data required to perform its function. We may also disclose information where required by law, in response to lawful requests from public authorities, or to protect our rights, safety, and property.

Cookies and Analytics

We use first party cookies for cart persistence, session handling, age and eligibility confirmation, and basic analytics. You can disable cookies in your browser, though parts of the site may not work correctly if you do. We do not use third-party advertising or analytics trackers. Our compliance monitoring provider, Beacon by Testament Technologies, receives the publicly visible text of the pages you view, without cookies or personal identifiers.

Data Retention

We keep order and account records for as long as needed to fulfill the purposes described here and to satisfy legal, accounting, and reporting requirements. Marketing contact records are kept until you opt out.

Your Choices and Rights

You can request access to, correction of, or deletion of your personal data by emailing support@scienceonelabs.com. You can unsubscribe from marketing email at any time using the link in any message. Depending on where you live, you may have additional rights under applicable privacy laws, including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising those rights. We do not sell or share personal information for cross context behavioral advertising. We will respond to verified requests within the timeframe required by applicable law.

Security

Data is transmitted over encrypted TLS connections, and payment processing is handled by a PCI compliant provider. No online system is perfectly secure, but we use industry standard safeguards to protect your information.

Age and Eligibility

This site and our products are intended only for qualified researchers aged 21 or older. We do not knowingly collect information from anyone under 21. If we learn that we have collected information from someone under 21, we will delete it.

Changes to This Policy

We may update this policy from time to time. The current version is always posted on this page with its effective date. Material changes will be reflected by an updated effective date.

Contact

Privacy questions may be directed to:

ScienceOne Labs, LLC
645 Wann Rd, Ashland, NE 68003
Email: support@scienceonelabs.com